Frequently asked questions

Auckland Finest sells women's and men's apparel, footwear, and home products, including bath mats and home decor. All available items are listed on this website with current prices in New Zealand Dollars (NZD).

We ship within New Zealand only.

Shipping is free on all orders. There is no minimum order value.

Orders are processed within 1 to 2 business days. Transit takes a further 3 to 7 business days, so most orders arrive within 4 to 9 business days of being placed. The daily order cut-off is 5:00 PM NZST, Monday to Saturday.

A confirmation email with tracking details is sent once your order is dispatched. If your order has not arrived within 7 business days after dispatch, contact info@auckland-finest.com.

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay. Payments are processed in New Zealand Dollars (NZD) using SSL encryption. Card details are not stored on our systems.

You can request a return within 60 days of delivery. Items must be unused, in their original condition, and include all original packaging. There is no restocking fee. To start a return, email info@auckland-finest.com with your order number. Return shipping is paid by the customer; we recommend a trackable service. Once the return is received and inspected, refunds are issued to the original payment method within 7 business days. Your bank or payment provider may need additional time to process the transfer.

Yes. To exchange an item for a different size or style, contact info@auckland-finest.com.

If your order has not yet been dispatched, we may be able to change or cancel it. Contact info@auckland-finest.com as soon as possible.

Email info@auckland-finest.com, or use the form on our Contact page. Customer service hours are Monday to Friday 8:00-17:00 and Saturday to Sunday 9:00-16:00 (NZST), with responses typically within 12 hours.